At Kotex®, we respect the privacy of our consumers and are committed to handling your personal information responsibly. This Privacy Policy describes how Kotex® and its affiliated brands and websites collect, use and disclose your personal information.
Collection of Personal Information
We collect personal information from you in various ways when you interact with us online or offline, such as when you:
- Visit our websites
- Contact our consumer care team
- Interact with us on social media
- Participate in contests, surveys or promotions
- Subscribe to our newsletters or communications
- Purchase our products online or in stores
The types of personal information we may collect includes:
- Contact details like your name, email address, postal address and phone number
- Demographic information like age, gender and household status
- Purchase history and preferences
- Social media account information when you interact with us
- Other information you choose to provide like questions or product reviews
In certain cases, we may collect sensitive information such as health-related data. We would obtain your explicit consent before collecting any sensitive personal information.
Use of Personal Information
Kotex® uses the personal information collected for purposes including:
- Fulfilling requests – to respond to your customer support needs, questions and complaints.
- Completing purchases – to process orders, arrange deliveries and handle payments for products you purchase from us.
- Marketing communications – to send you newsletters, offers or inform you of new products we think may interest you, but only with your consent where required by law.
- Product research – to get feedback on current products or develop new products that better meet your needs and preferences.
- Aggregated data – we combine individual data to generate aggregated data for internal research and reports.
We only process your personal information where we have a lawful basis for doing so, such as:
- To fulfil a contract with you, like processing an order you placed.
- When we have your consent to do so, like sending direct marketing communications.
- To comply with legal obligations like product safety monitoring.
- When needed to operate our business and enhance your customer experience.
Sharing of Personal Information
Kotex® does not sell your personal information to third parties. We only share it with third parties involved in fulfilling your requests, like:
- Delivery partners who help us fulfil and ship online orders.
- Service providers like call centers who help us respond to customer inquiries.
- Companies that assist with marketing, promotions, research or data analytics.
We require all third parties to protect any personal information disclosed in line with this policy and limit their use strictly to the services provided on our behalf. We do not allow third parties to use your personal information for their own purposes.
In certain cases, we may have to disclose personal information to third parties without consent, such as:
- To meet legal requirements like complying with court orders.
- To detect and prevent fraud or security issues.
- To enforce our Terms of Use or protect our brand rights.
We do not disclose your personal information to third parties for payment or commercial benefit.
Protection of Personal Information
Kotex® takes precautions including administrative, technical and physical measures to safeguard your personal information against loss, theft and misuse, as well as unauthorized access, disclosure and alteration.
We use secure server protocols for collecting online information and encrypt certain types of personal information for additional security. We also enforce technological and operational policies and procedures to secure our systems.
Access by our employees or third party providers is limited to what is reasonably necessary for them to perform their functions and provide services to us. All employees and service providers who handle your personal information are required to maintain confidentiality.
While we implement robust protections, due to the inherent nature of the Internet we cannot guarantee or warrant the security of your information.
Online Tracking and Advertising
We and our advertising partners use various technologies to collect and store information when you visit one of our websites or use Kotex® apps, and this may include using cookies or web beacons to identify your browser or device.
This allows us to:
- Recognize you when you return to our sites.
- Make our sites and apps easier to use by remembering your preferences.
- Help optimize our advertising campaigns and identify which ads are most relevant to you.
- Allow us and our partners to collect aggregated user statistics and analyse usage patterns.
The technologies used by Kotex® and our partners may collect information such as your IP address, browser type, operating system version, clickstream data and the pages you view.
Importantly, this tracking data collected is always aggregated and de-identified so that it cannot be linked back to identify you individually.
You have choices to limit tracking, like disabling cookies in your browser or opting out of tracking by third party sites. Some parts of our sites may not work as intended if you disable cookies.
We do not allow third party online advertisers to collect your personal information like name or email for their own use through our sites or apps.
Your Rights and Choices
Kotex® wants you to feel informed and in control of how your personal information is used. You have various rights regarding your personal data, like rights to access, rectify, delete and object to processing. Some key controls and choices we make available include:
Accessing / updating information
You can contact us anytime to access the personal information we hold about you or have it corrected if you believe it is outdated or inaccurate.
Communication preferences
You can opt out of receiving marketing communications from us by following the unsubscribe instructions in an email or contacting us to have your contact information removed.
Cookie controls
You can modify your browser settings to control or limit cookies and tracking by websites you visit. Certain features on our sites may not work properly if you disable cookies.
Data retention
We retain your personal information only for as long as needed to fulfil your requests or provide products and services to you and for legitimate business purposes.
Withdrawing consent
Where we collected personal information with your consent you can always withdraw your consent, like for marketing communications.
Data deletion
You can request deletion of your personal information by contacting us and we will comply unless law requires us to keep it.
Submitting complaints
You can submit privacy complaints regarding our handling of your personal information with the relevant data protection authorities.
We do not discriminate based on your privacy choices and aim to be as transparent as possible about how we handle your information. Contact our Data Protection Officer at any time with questions or concerns.
International Data Transfers
Kotex® has a global presence with entities around the world. Information we collect may be transferred to, stored and processed in countries outside of where you submitted that information.
We take steps to ensure data is protected and transferred in accordance with applicable laws like General Data Protection Regulation requirements for data transfers outside the European Economic Area.
Sensitive Information
In limited cases, we may collect and process sensitive personal information like health data, racial or ethnic information, religious beliefs and sexual orientation with your explicit consent and where required under law.
Sensitive information is collected and used only for specific purposes that we explain and seek consent for at the time of collection. It is subject to more stringent security practices and access controls.
Children’s Privacy
Our websites, apps, products and services are meant for adults and not intended for or targeted at children under 16 years old.
We do not knowingly collect or process personal information from children without verifiable parental consent, nor share such information with third parties for their own purposes. Parents should contact us if they believe we may have collected unintended personal information from a minor and want it removed.
Changes to this Policy
We may occasionally make changes to this Privacy Policy as needed to account for evolving legal, regulatory or operational requirements. We will post an updated version and revise the “last updated” date.
Ongoing use of our websites, products or services after a revised policy has been posted indicates your acceptance of the revised terms. Please periodically review this page for the latest information on our privacy practices.
Contact Us
If you have any questions or concerns about this Privacy Policy or Kotex® data practices, you can contact our Data Protection Officer at:
Email: [email protected]
Phone: +44 7735754064
Postal Address:
Data Protection Officer
Kotex®
27 Piccadilly
Manchester, England
We are committed to working with you to address any issues or exercise any rights relating to your personal data.
Last Updated: February 2023